FAQ

Digital Mockups

What is included?


- AI file with pre-filled mockups that you can apply your design on with a few clicks - AI file with blank templates
- PDF with mockups in various combinations ready to print for manual design
- PDF with instructions on how to work with the pre-filled mockups - Swatch file with the free pattern




How do I use the mockups?


See the user guide HERE on how to use the pre filled mockups to change the patterns to your own designs. The guide is also included with your purchase. NOTE: to do this you need access to Adobe Illustrator. You can also use the mockups as templates and draw directly on them, either digitally or by printing the PDF file.




What program do I need?


Adobe Illustrator




I make patterns in Photoshop, can I still use the mockups?


Yes. You must work in Illustrator to use the mockups with the shortcuts I created, but it's easy to import patterns created in Photoshop. A simple guide of how to do it is included, you can see it HERE.




How do I get my product?


After you have completed your purchase, you will be sent to an order confirmtion page where you can download your product. You will also receive an email with your order confirmation and a link where you can download your purchase. Note that the download link only works for 30 days!




Can I return the product?


Unfortunately, we do not offer refunds because the digital nature of this product.




What can I use the mockups for?


This product is are sold with a commercial license which means that you are allowed to use the product in any personal or commercial work. The product can appear in up to 5 000 end products for sale. You can create artwork with this product and sell the end product. However you are NOT allowed to sell or redistribute this products in any way in their original form. You get one license per purchased product - and are not allowed to share them with anyone else. The surface pattern design included in the files are made by Isoletto Design and are for personal use only. Copyright Isoletto Design.





Posters

Do the posters come in any other sizes?


No, not at the moment. But if the demand get big it's very possible that more sizes will come later!




What paper are the posters printed on?


All posters are printed on matte Hahnemühle Fine Art paper which have a smooth surface and "bright white" base that gives a good color reproduction. The paper has a basis weight of 210 gr.




Do you ship internationally?


Yes we do!




How long is the delivery time?


Normally your order is sent within a week but the delivery time depends on where you live. You will receive a delivery confirmation to your email address when your item is sent with a traceable delivery number.




What happens if the item is damaged upon delivery?


We have chosen carriers that we think guarantee good quality in their deliveries. But despite this, transport damage can occur. We therefore ask you to check carefully if the product has any damage when you receive it. If the product or packaging has visible damage, you should report it directly to the carrier or, if you discover damage after delivery, as soon as possible to us at contact@isoletto.com




What happens if I don't pick up my package?


Normally, your package stays at your drop-off point for 14 days after the arrival date. If you do not pick it up within this time, the package will be sent back to us. For uncollected packages, we charge a fee of SEK 300 for packages sent within Sweden and SEK 500 for international shipments, which corresponds to our costs for shipping, return shipping and handling.




Can I regret my purchase?


We hope, of course, that you will be completely satisfied with your goods, but you have the right to regret within 14 days of receiving delivery according to the law on distance contracts. If you want to cancel your purchase, you must contact us within this time and invoke this. Please note that it is not considered an exercise of the right of withdrawal not to pick up a package. If you regret your purchase, you must return the item to us without undue delay and no later than 14 days after the day you notified us. You pay the return shipping yourself. Returns are sent to: Isoletto Design
Östra Norrlandsgatan 68B
90331 Umeå Sweden




How is the refund made?


If you regret your purchase, we will refund you within 14 days of receiving and approving your return. We have the right to make deductions for any depreciation. We will use the same payment method for the refund that you used for your purchase.




What happens if there is a defect in the product?


Should there be a defect in your product, you can make a complaint to us within a reasonable time from the time you discovered the defect. Two months is always considered to be within a reasonable time. In that case, contact us at contact@isoletto.com and we will help you. In the event of an approved complaint, you will be reimbursed for all your costs in connection with the complaint, including return shipping. If a product is faulty and you have complained in time, we will of course make sure that the product is repaired or replaced free of charge for you. In order for you to have the right to cancel the purchase, it is required that the error is significant and that we do not have the opportunity to repair or replace the product within a reasonable time.





General

How can I pay?


You can choose to pay by credit card via Stripe or PayPal




Got more questions?


Send an email to contact@isoletto.com